Customer Experience Consultant

  • Caracas
  • Maersk
We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen. The Customer Experience Consultant builds strong relationships with customers to gain an understanding of their business, delivers excellent customer service and maximizes sales opportunities.We Offer:We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives. Energizing and pioneering, this is also an environment that keeps you motivated. You’ll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other. We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.We value the diversity of our talent and will always strive to recruit the best person for the job. We’re proud of that and we see it as a genuine source of strength for building high performing teams.Key responsibilities:Deliver customer experience as outlined by CENCS.Read and reply to correspondence within SLAs as defined for the specific communication channel.Phone call / Chat attendance (Where applicable).Assist customers with their issues keeping close communication with our co-workers locally in order to ensure prompt exception handling.Live Company values.Attend to export- or import-specific processes as assigned in the team, namely:Complete import process, complying with SLAs and global process design.Execute pre-arrival and import manifest process.Facilitate completion of documentation process, closing of open export tasks.Handle dangerous goods and reefer cargo import shipments as per manuals, guidelines and policies.Work in close coordination with local country CSAs on needed follow up ensure smooth delivery of cargo to the customer as per agreed contract terms.Complete exception management throughout the booking lifecycle, complying with SLAs and global process design.Handle dangerous goods and reefer cargo shipments as per manuals, guidelines, and policies.We are looking for:University graduate (Licenciatura), bearing similar professional qualifications in the same or related field, or finishing a degree.Spanish speaker and advanced English skills (proficiency – 80% fluency in both oral and written).At least one year of experience in logistics processes. Ocean and forwarder processes experience is a plus.Ability to perform processes as per pre-identified design.Ability to work under pressure, with a sense of urgency.Time Management skillsKnowledge of global CS systems.Strong communication skills.Strong customer knowledge.Strong Service mindset.Go-getter, proactive.Detail and result-oriented.Team player.Nice to have:• Experience in handling Customer Service export transactions/processes and dealing with direct customers/forwarders/brokers.• Market and product knowledge.You have been reading so far, we’re glad to see you are interested. And if you want to use your skills to make a difference, we look forward to hearing from you. Apply now!Join a global leader as we embark on an industry-defining digital transformation that will revolutionize trade!Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing